JCV Endodontics respects the privacy and confidentiality of patients, referring practitioners, website visitors and other individuals whose personal information we handle.
This Privacy Policy explains how ENDODONTICS JCV PTY LTD, ABN 68 685 437 558, trading as JCV Endodontics (“JCV Endodontics”, “JCV”, “we”, “us” or “our”) collects, holds, uses and discloses personal information.
As a private health service provider, JCV Endodontics is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Health information is sensitive information under Australian privacy law and receives additional protection.
This Privacy Policy should be read together with any specific privacy collection notice provided when you submit information to us, including through our patient registration or referral forms.
The personal information we collect depends on your relationship with JCV Endodontics and the services being provided.
It may include:
We may collect health information that is reasonably necessary for your assessment, treatment and care, including but not limited to:
We seek to collect only information that is reasonably necessary for our functions and for the provision and administration of healthcare.
This information may be collected via our website, over the phone, or in person during consultations and treatments.
If you want us to submit a claim directly to your health fund while you are making a payment on your account (using HICAPS), we will gather personal information from you. If you make a payment with a credit card, this includes the information from that card.
Multiple sources provide us with data about specific people. You may be asked to fill out a patient form so that we have all the information we need to provide you the best endodontic treatment possible. Your dental and medical records, as well as your current health status, are included here. Our endodontist and other staff members may also ask you to provide personal details over the phone.
If a patient cannot supply us with the personal information we need to offer a root canal treatment (because, they are a minor or lack the ability to do so), we will need to collect this data from a parent, guardian, carer, or other person with legal authority over the patient.
Where practicable, we collect personal and health information directly from you.
We may collect information:
We may also receive information from another person or organisation where appropriate, including:
If you are unable to provide information yourself, we may collect relevant information from a parent, guardian, carer or another person who is appropriately authorised to provide it.
We collect, hold, use and disclose personal information primarily to provide and administer endodontic healthcare.
This may include:
Where information is collected for another purpose, we will handle it in accordance with applicable privacy requirements.
Because health information is sensitive information, additional privacy protections apply to its collection and use.
Where required, we obtain your consent to collect health information that is reasonably necessary for the provision of healthcare.
Consent may be express or implied depending on the circumstances and applicable law.
Providing information through a registration or clinical form does not replace the separate process of obtaining informed consent for dental treatment.
You are not required to provide personal information simply to browse general areas of our website.
However, we may need certain personal and health information to safely assess or provide healthcare.
If information reasonably necessary for treatment is not provided, we may be unable to:
We may use or disclose relevant personal and health information where reasonably necessary for your healthcare and where permitted by law.
This can include communication with:
Only information reasonably relevant to the purpose should be disclosed.
In some circumstances, personal or health information may also be used or disclosed without consent where this is required or permitted by Australian law.
JCV Endodontics uses service providers to assist with the operation of the practice and website.
Depending on the service, these providers may assist with matters including:
Where service providers handle personal information on our behalf, we take reasonable steps appropriate to the circumstances to protect that information and manage privacy risks.
In case some technology, communications or professional service providers may operate or store information outside Australia.
Where JCV Endodontics is likely to disclose personal information to an overseas recipient, we will manage the disclosure in accordance with applicable Australian privacy requirements.
Information submitted through our website may include personal information and, where you use a patient or clinical form, sensitive health information.
Information submitted through:
will be used for the purpose for which it was provided and other purposes permitted under applicable privacy law.
Specific collection notices may appear alongside forms where appropriate.
Do not use a general website enquiry form for urgent or emergency medical matters.
Our website may use cookies and related technologies for:
Some third-party technologies may process information such as:
JCV Endodontics recognises that information generated by a person’s interaction with a healthcare website can, depending on the circumstances, reveal or infer sensitive health information.
We therefore assess third-party tracking and analytics technologies having regard to the nature of our services and Australian privacy requirements.
Non-essential technologies will be subject to appropriate consent controls where consent is required.
Our Cookie Policy provides additional information about the technologies currently detected or used by this website.
JCV Endodontics will not intentionally use or disclose a patient’s health information for targeted advertising without the consent required by Australian privacy law.
Particular care is taken with technologies capable of transmitting website behaviour to advertising platforms or creating advertising profiles.
The use of advertising pixels, remarketing technologies or similar tracking tools must be assessed before deployment on pages involving health-related information or patient data.
Clinical and administrative communications are different from marketing communications.
We may contact you where reasonably necessary regarding:
We will not treat your provision of contact details for healthcare as automatic consent to receive promotional marketing.
Where consent is required to use personal or health information for direct marketing, we will obtain appropriate consent.
Commercial electronic marketing communications will include the information and unsubscribe mechanisms required by applicable Australian law.
You may withdraw marketing consent at any time.
Withdrawing marketing consent does not prevent us from sending communications reasonably necessary for your treatment, appointments or administration of your care.
Where you make a payment or request processing through a health fund or payment facility, we may collect or process information necessary to complete that transaction.
Payment information may be processed through third-party payment or health-claim systems.
We do not retain payment card information where it is processed directly by an external payment provider unless it is reasonably necessary and permitted for us to do so.
JCV Endodontics takes reasonable steps to protect personal information from:
These measures may include physical, administrative and technical safeguards appropriate to the information and associated risks.
Access to patient information is limited to persons who require access for authorised clinical, administrative, operational or legal purposes.
No electronic information system can be represented as completely risk-free. We therefore review security measures and service providers having regard to the sensitivity of the information we hold.
JCV Endodontics maintains procedures for identifying and responding to suspected or actual breaches involving personal information.
Where a breach constitutes an eligible data breach under the Notifiable Data Breaches scheme, JCV Endodontics will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
Clinical and personal information is retained for periods appropriate to:
When personal information is no longer required to be retained and Australian law does not require us to keep it, we take reasonable steps to destroy or de-identify it.
Clinical records may need to be retained for substantial periods and are not necessarily deleted merely because treatment has concluded.
You may request access to personal information that JCV Endodontics holds about you, including health information.
We may need to verify your identity before providing access.
Access may be provided in an appropriate form having regard to the circumstances and your request.
There are limited circumstances in which Australian privacy law permits or requires access to be refused. If this occurs, we will provide the information required by law concerning the refusal.
Requests may be made to:
Privacy Officer
JCV Endodontics
348 Oxford Street
Leederville WA 6007
Telephone: 08 9443 8200
Email: re*******@*********om.au
You may ask us to correct personal information where you believe it is:
We will take reasonable steps to consider and respond to correction requests in accordance with applicable privacy requirements.
If we do not agree that information should be corrected, you may have the right to request that a statement recording your position be associated with the relevant information.
Where a patient is a child or is unable to provide information independently, we may collect information from or communicate with:
The circumstances and the patient’s capacity, age, welfare and applicable legal requirements will be considered when determining how information should be handled.
You may generally browse the public areas of our website without identifying yourself.
For clinical care, patient records, billing and other healthcare functions, it will generally be impracticable for JCV Endodontics to provide services anonymously or under a pseudonym because we need to correctly identify patients and maintain accurate healthcare records.
There are circumstances in which we may be required or permitted to disclose personal or health information without obtaining additional consent.
These can include disclosure:
We disclose only the information reasonably required or permitted in the circumstances.
If an account remains unpaid, we may disclose limited personal information to an authorised debt recovery, legal or professional service provider where reasonably necessary and permitted by law.
Information disclosed should be limited to what is reasonably required for the relevant purpose.
If you believe JCV Endodontics has not handled your personal information appropriately, you may make a privacy complaint.
Please provide sufficient information for us to understand and investigate the matter.
Complaints can be directed to:
Privacy Officer
JCV Endodontics
348 Oxford Street
Leederville WA 6007
Telephone: 08 9443 8200
Email: re*******@*********om.au
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about privacy complaints is available from the OAIC.
We may update this Privacy Policy where our:
We may periodically revise or modify this privacy policy to reflect changes in our business practices or to comply with new legal requirements. We encourage patients to periodically examine this policy so they are aware of how we handle their personal information.
The current version will be published on this website together with the date of the most recent update.
For questions about this Privacy Policy or JCV Endodontics’ handling of personal information, contact:
JCV Endodontics
ENDODONTICS JCV PTY LTD
ABN 68 685 437 558
348 Oxford Street
Leederville WA 6007
Australia
Telephone: 08 9443 8200
Email: re*******@*********om.au
Do you have any queries that you need answers to? This page may have the solution.
If your questions weren’t answered above, please don’t hesitate to contact the staff at JCV Endodontics.